At BetterLife KE, your complete satisfaction with our products is our priority. We maintain a rigorous quality control process to ensure our products meet high standards.
We will provide a full refund based on the conditions below, provided the purchase was paid for during the ordering process:
Defective Product: You received a product with a manufacturing defect, such as a broken seal, malfunctioning device, or other clear malfunction.
*Transit Damage or Loss: The ordered product(s) is lost or visibly damaged during transit by our designated delivery agent. Please provide photographic or video evidence of the damage when contacting customer service.
Expired Product: The ordered product(s) is past its expiry date upon receipt.
Important Considerations:
Before placing an order, we strongly recommend you confirm that you are ordering the correct product.
Please inspect your order upon delivery.
*We are unable to accept returned products that have been tampered with or used, unless they are defective.
Cold Chain Items: Due to the nature of cold chain items and to ensure product safety, we are unable to accept returns on these products.
Return Process:
Report the Issue: If you need to return a product, please contact our Customer Service number +254790976343 within 24 hours of delivery.
Obtain Authorization: Our customer service team will guide you through the return authorization process and provide you with a return authorization number.
Return the Product: Authorized returns must be made within 48 hours of receiving authorization.
Packaging: Please ensure the product is securely packaged in its original packaging, or equivalent, to prevent damage during return transit.
Return Address: Please return the product to…………
Confirmation: Upon receipt and confirmation of the return by our sales team, we will process the refund within one business day.
Refunds:
Refunds will be processed through your original method of payment.
Your payment provider’s policy will determine the actual time the refund will be received in your account.
Contact Us:
* Customer Service: +254790976343
* Website: https://betterlifekenya.co.ke/
* Email: sales@betterlifekenya.co.ke